Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Location Name: DELTA AIRLINES CORPORATE SERVICES HQ, ATLANTA - 70598005 Location ID: 70598005 Senior Food Supervisor Location: DELTA AIRLINES CORPORATE SERVICES HQ, ATLANTA - 70598005 Workdays/shifts : Varying shifts, days/hours (open availability preferred...
**Job Title: Maintenance Mechanic / Electrical Technician**Large automotive manufacturing company in Long Beach has an immediate need for a Maintenance Technician/Electrician.Must be shift flexible and willing to work overtime: PAY RANGE: $40.14 - $40.89 (+possible overtime...
...In this role you would support the international Weather & Energy Markets department of Swiss Re and be part of the Business Intelligence... ...and gas utilities, retailers, independent power producers, renewables, banks, and other energy industry sectors About you...
Extreme Marketing & Promotions is looking for 3 more outgoing and reliable people to promote the new Family Dollar Coupon APP and help the new Family Dollar in town have a GRAND opening. Set up inside of the Family Dollar. There will be a DJ & face painting fun for the...
...The Role You live for the winand youve built your reputation closing deals with the top players in online gambling and sports betting. You understand what it takes to power high-throughput gaming platforms at scale, and you speak the language of CTOs, infrastructure...