Job Description

JOB OVERVIEWAs a Model Cocktail Server, you will represent the venue with poise, professionalism, and impeccable presentation while delivering a world-class guest experience. This role is ideal for individuals who excel in customer service and thrive in high-energy settings.

Responsibilities include, but are not limited to, the following:

• Greeting guests in a positive, friendly manner and making them feel welcome. Guiding guests through all phases of their experience.
• Exhibiting proper menu knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages, and any menu items offered.
• Deliver to guest table according to steps of service.
• Assist in running items, bussing tables and setting tables when necessary.
• Provides direction to and assistance to support staff to ensure proper service.
• Maintaining cleanliness and organization of side stations, tables and POS stations.
• Greeting guests in a positive, friendly manner and making them feel welcome.
• Anticipating the guests’ needs and responding appropriately with a sense of urgency.
• Maintaining a level of professionalism, that will make guests want to return.
• Bidding farewell to guests, using guest’s name when known, and encourage them to return.
• Performing all opening and closing duties, based upon shift assignment.
• Adhere to weekly table and guest list requirements.
• Encourage guests to make weekly table reservations.
• Assist in developing restaurant database through networking and completing data cards.
• Building and establishing a personal clienteles.
• Participate in weekly marketing requirements.
• Effectively communicating with management, Bartenders and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Working as a team, assisting all guests’ and employees’ needs and inquiries.
• Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.
• Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
• Conforming to the department grooming standards, uniform or attire, and jewelry policy.
• Responsible for a cash bank or impressed bank issued at the beginning of service.

SUPERVISORY RESPONSIBILITIES This position does not have any supervisory responsibilities

 REQUIREMENTS: (Include equipment knowledge/use)

• 2-year experience as a server/cocktail in a similar, high-volume restaurant environment or 1-year experience in a fine dining establishment required.
• 1 Year experience in marketing nightclubs or restaurants and/or related experience in a Retail or marketing internship or related university marketing course work preferred.
• Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media
• Must have a working knowledge of Spirits, Wine and Food.
• Basic computer skills and experience with POS systems and cash handling skills.
• Good communication skills; multilingual is a plus.
• Must be able to speak and to read in English proficiently.
• Ability to work as part of a team in a high stress & high-volume environment.
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Positive attitude, self motivated, energetic and is a willing learner.
• Ability to perform a variety of duties with extreme care, concern and detail.
• Professionally groomed in a manner consistent with department grooming standards.
• Physically able to lift and carry heavy trays and equipment as well as delicate china and glassware up to 50 lbs.
• Physically able to walk without assistance on various surfaces for an extended period of time.
• Must be 21 years of age to serve food and beverages in the State of Nevada.
• Must possess an alcohol awareness card and a Food Handler Safety Training Card.
  

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 25 pounds.

WORKING CONDITIONS

Work is performed indoors/outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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